NITRAM EQUIPMENT RETURN POLICY

Nitram Equipment Comprehensive Return Policy

Welcome to Nitram Equipment! We are dedicated to providing our customers with high-quality construction equipment from leading manufacturers like Husqvarna and Ammann. Your satisfaction is our priority, and we understand that sometimes returns are necessary. Below you'll find a detailed guide to our return, exchange, and refund process, including how we accommodate the specific policies of our top brands

To ensure a smooth return process, please follow these steps:

General Return Guidelines

Step 1: Initiate Your Return

Contact Nitram Equipment's Customer Service within 30 days of your purchase to initiate a return.

Step 2: Provide Required Documentation

Submit your proof of purchase, a brief explanation of the reason for the return, and any relevant photographs if the product is defective or damaged.

Step 3: Receive Return Authorization

Our team will review your return request and, if approved, provide you with a Return Authorization Number (RA#) and shipping instructions.

Step 4: Ship the Product Back

Package the item securely in its original packaging, including all accessories and documentation. Write the RA# clearly on the outside of the package. Ship the item to the address provided by our customer service team.

Step 5: Inspection and Processing

Upon receipt, your return will undergo an inspection. Once approved, we will process your exchange, refund, or repair according to the issue and your preference.

Specific Conditions

Defective Products: If a product is received defective, we will cover all shipping costs and offer a replacement, repair, or refund at no additional charge.

Product Dissatisfaction: For returns due to dissatisfaction, items must be in new and unused condition. Customers are responsible for return shipping costs.

Exceptions: Some items may have restocking fees, or may not be returnable if they are custom orders. Please check with our customer service for specifics.

To ensure a smooth return process, please follow these steps:

Husqvarna and Ammann Return Policies

Return Window: 30 days from purchase.

Condition: Must be in original condition, including packaging, documentation, and all accessories.

Process: Follow the general Nitram Equipment return process. Specific conditions related to Husqvarna products will be addressed as per the manufacturer's policy.

Return Window: 30 days from purchase.

Condition: Must be in original condition, including packaging, documentation, and all accessories.

Process: Follow the general Nitram Equipment return process. Ammann's specific requirements will be incorporated into our evaluation as per the manufacturer's policy.

Refunds and Exchanges

Refunds will be issued to the original form of payment within 7-10 business days of the return approval.

Exchanges will be processed based on product availability. If an exchange cannot be made, we will offer a refund or store credit.

Unforeseen Circumstances

For returns due to unforeseen circumstances beyond the customer's control, please contact our customer service team to discuss possible accommodations.

Contact Us

For more information or assistance with your return, please sales@nitramequipment.com our dedicated customer service team. We're here to help make your experience with Nitram Equipment as smooth and satisfying as possibl



Thank you for choosing Nitram Equipment. We value your business and are committed to ensuring your satisfaction with every purchase.